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The Joint Commission


AMMC Receives VHA Awards for Outstanding Clinical Performance

Shay Willis November 10, 2011

Arkansas Methodist Medical Center is pleased to announce it has been recognized for outstanding clinical performance by VHA Oklahoma/Arkansas, one of 16 regions that comprise VHA Inc., the national healthcare network. The awards celebrate Arkansas Methodist’s achievements for:

· Core clinical processes of care for heart attack, pneumonia, heart failure and surgical infection prevention

· Patient experience of care (HCAHPS scores)

· Emergency department care

AMMC is one of 37 hospitals in the region recognized for clinical performance. This year, hospitals were recognized in three separate areas of clinical performance. AMMC received the Superior Clinical Performance Award in the Core Clinical Process Awards category for maintaining the average of the performance scores for the treatment of heart attacks, pneumonia, heart failure and the prevention of surgical site infection at 95% or greater for all four quarters, beginning with the third quarter of 2009 and ending with the second quarter of 2010.

The hospital also received the HCAHPS High Performance Award. HCAHPS (Hospital Consumer Assessment of Health Providers and Systems) measure a patient’s hospital experience.
Awards recognized hospitals that have demonstrated an improvement in their overall composite HCAHPS scores as compared to baseline scores. Those organizations in the top 25% of all US hospitals received a High Performance Award.

The Emergency Department at AMMC received two awards from the VHA. The Improved Performance Award recognizes the ED for decreasing the number or percentage of patients who left the emergency room before being seen and for improving the overall length of stay while in the ER. The department also received the High Performance Award for maintaining a level of performance equal to or better than the CDC national benchmarks for these metrics. These awards are based on the full 12 months of emergency department operational data for 2010.

"VHA works with dozens of hospitals across Oklahoma and Arkansas, and our mission is to help them achieve clinical, operational and financial improvements," said Bruce A. Naylor, M.D, vice president for the VHA Oklahoma/Arkansas region. "We provide hospitals with web-based tools that enable them to assess their current performance, clinical blueprints that guide them to examples of better performance, and regional collaboratives that enable them to network with each other to accelerate the pace of improvement. Public expectations, payer demands and government mandates are pushing hospitals to provide better care."

VHA Inc., based in Irving, Texas, is a national network of not-for-profit healthcare organizations that work together to drive maximum savings in the supply chain arena, set new levels of clinical performance and identify and implement best practices to improve operational efficiency and clinical outcomes. Formed in 1977, VHA serves nearly 1,350 not-for-profit hospitals and more than 30,000 non-acute care providers nationwide, coordinating delivery of its programs and services through its 16 regional offices.